Carol has worked in the agency for thirteen years. A dedicated employee, she currently works in the human resources department. She was hired as an administrative assistant and has worked her way up in the agency over the years. Sally, a new employee in the department, is twenty-three years old. Carol supervises Sally’s work and provides her with feedback. “When I was your age,” Carol says, “I was working as a secretary. It took a long time for me to get where I am today. Your work is fine, Sally, but you don’t put your heart into it. I think that’s the problem with your generation — you’re just not committed to your work.”

Questions

• What are the issues in this case?
• What are the longevity issues?
• Did Carol handle the situation well?
• What are the potential outcomes of this situation? What strategies can be implemented to address this situation?